Polynucleotides

Terms & Conditions

EME Aesthetics

1. General

By booking an appointment with EME Aesthetics, you agree to comply with the terms outlined below. These terms apply to all consultations, treatments, procedures, and services provided.

EME Aesthetics reserves the right to update these terms at any time. The most current version will always be available on our website.

2. Age Restriction

All treatments are provided to individuals aged 18 and over. Identification may be requested.

3. Consultation & Informed Consent

All treatments require:

• Completion of a medical history form

• Clinical assessment

• Discussion of risks, benefits, and alternatives

• Signed informed consent

Treatment will not proceed without completed consent documentation.

4. Suitability & Right to Refuse Treatment

EME Aesthetics reserves the right to refuse or postpone treatment if:

• A medical contraindication is identified

• Treatment is not clinically appropriate

• Unrealistic expectations are expressed

• There are safeguarding concerns

• The client appears intoxicated or unwell

Client safety and ethical practice take priority.

5. Payments & Deposits

• Deposits are required to secure appointments.

• Deposits are non-refundable.

• Full payment may be required in advance for certain treatments.

• Payment is due on the day of treatment unless agreed otherwise.

6. Refund Policy

All treatments and procedures are strictly non-refundable once:

• Treatment has commenced

• Products have been prepared or opened

• Clinical time has been allocated

  
  

Variation in results due to biological factors does not constitute grounds for refund.

Refunds will not be issued due to:

• Change of mind

• Personal preference

• Desire for additional product

• Normal settling or healing processes

• Longevity differences

Exceptional cases remain at the discretion of clinic management.

7. Cancellations & Late Arrivals

A minimum of 48 hours’ notice is required to reschedule.

• Late cancellations: deposit forfeited

• No-shows: deposit forfeited

• Repeated cancellations: prepayment required

Clients arriving more than 15 minutes late may have their appointment cancelled and deposit forfeited.

8. Review Appointments

Clients must contact the clinic if they have concerns following treatment.

A review appointment allows clinical assessment but does not guarantee additional treatment or refund.

Additional treatment may incur further charges.

9. Chargebacks & Payment Disputes

By proceeding with treatment, you acknowledge:

• You have received consultation and signed informed consent

• You understand risks and outcome variability

• You accept the clinic’s refund policy

Initiating a chargeback without first contacting the clinic may result in:

• Submission of signed documentation to the payment provider

• Recovery action for outstanding balances

• Restriction from future bookings

Fraudulent disputes will be treated seriously.

10. Photography & Social Media

Clinical photographs may be taken for:

• Medical records

• Treatment planning

• Progress comparison

Separate written consent will be obtained for marketing or social media use.

Clients may withdraw marketing consent at any time in writing.

11. Body Filler Specific Clause

Body filler treatments involve larger product volumes and may carry:

• Increased swelling duration

• Higher inflammatory response

• Longer recovery periods

• Need for staged treatments

Clients acknowledge that multiple sessions may be required to achieve desired outcomes.

12. Aftercare Compliance

Clients agree to follow all personalised aftercare instructions.

Failure to follow aftercare guidance may affect results and may limit the clinic’s responsibility for complications arising from non-compliance.

13. Limitation of Liability

EME Aesthetics will not be liable for:

• Expected side effects

• Known risks disclosed during consent

• Complications arising from undisclosed medical history

• Failure to follow aftercare instructions

Nothing in these terms excludes liability where unlawful to do so.

14. Data Protection

Client information is stored securely and processed in accordance with UK data protection legislation. Full privacy policy details are available separately.

15. Governing Law

These terms are governed by the laws of England and Wales.

Health & Safety Policy

At EME Aesthetics, your safety is our priority. We are committed to maintaining a clean, safe, and professional environment for all clients, staff, and visitors. Our clinic operates in accordance with UK health and safety requirements and maintains strict procedures to minimise risk and uphold high standards of care.

Our Commitment

We aim to:

• Provide a safe and hygienic clinical environment

• Maintain safe systems of work for all treatments

• Ensure equipment is maintained and fit for purpose

• Reduce the risk of accidents, injury, and infection

• Provide ongoing staff training and competency updates

Infection Prevention & Cleanliness

We implement strict infection prevention procedures, including:

• Medical-grade cleaning of treatment rooms and surfaces

• Hand hygiene protocols before and after all procedures

• Use of appropriate PPE where clinically required

• Sterile, single-use equipment where applicable

• Safe sharps handling and disposal

• Clinical waste management in line with UK regulations

Safe Treatment Environment

To ensure safety within the clinic, we:

• Carry out risk assessments for treatments and clinic activities

• Store and handle products in accordance with manufacturer guidance

• Maintain clear walkways to prevent slips and trips

• Regularly inspect treatment couches and equipment

• Remove faulty equipment from use immediately

Fire Safety & Emergencies

We maintain clear emergency procedures, including:

• Unobstructed fire exits

• Fire safety equipment on site

• Staff awareness of evacuation procedures

Staff Responsibilities

All team members are required to:

• Follow clinic safety protocols

• Maintain hygiene standards

• Use equipment safely

• Report hazards, incidents, or concerns immediately

Policy Review

This policy is reviewed regularly and updated where necessary to reflect changes in legislation or clinic practice.

Infection Control Policy

At EME Aesthetics, infection prevention and control forms a core part of clinical practice.

Our Approach

We follow strict protocols to minimise the risk of cross-contamination and infection during all treatments.

Measures include:

• Thorough medical-grade cleansing of treatment areas

• Hand hygiene before and after every client interaction

• Use of sterile, single-use needles and equipment

• Appropriate PPE during injectable procedures

• Skin preparation prior to treatment

• Safe disposal of clinical waste and sharps

• Avoidance of treatment where active infection is present

Aftercare & Client Responsibility

Clients are provided with personalised aftercare instructions to support healing and reduce risk. It is important that these instructions are followed carefully.

Clients are advised to contact the clinic promptly if they experience increasing redness, warmth, swelling, pain, or discharge following treatment.

Ongoing Standards

Infection control procedures are reviewed regularly and updated where necessary in line with current clinical guidance.

Safeguarding Statement

EME Aesthetics is committed to providing a safe and respectful environment for all clients.

Our Commitment

We aim to:

• Deliver treatments ethically and responsibly

• Ensure informed consent is obtained prior to treatment

• Protect vulnerable individuals

• Decline treatment where it is not clinically appropriate

All treatments are provided to adults aged 18 and over. Identification may be requested where necessary.

Where concerns arise regarding vulnerability, coercion, or suitability for treatment, we reserve the right to decline or postpone procedures in the client’s best interest.